Keep Your Business Running With IT Support and Maintenance Services
Just like physical machines, software systems require continuous care and attention to deliver their full potential.
With IT support and maintenance services, your software stays updated, secure, and optimized for peak performance.
This way, you can eliminate frustrating downtime and deliver a flawless in-app experience, keeping users hooked to your software.
Software Maintenance and Support Services We Offer
Our comprehensive maintenance services ensure top-notch performance for your software and high satisfaction for end users.
On-Demand Software Support
If you encounter a sudden issue and require assistance, our expert team is just a call away. We're here to troubleshoot problems, answer your questions, and ensure your software runs smoothly whenever you need us
Software Monitoring Services
Our cutting-edge tools and technology continuously track your software's performance and health. They detect issues before disrupting your operations, ensuring optimal performance and swift issue resolution.
Software Upgrade Services
Thanks to our upgrade services, you can integrate the latest features, enhance the software security, and improve its functionality. Experience the benefits of staying up-to-date without the technical hassle.
Software Re-engineering
Transform your software to meet new industry standards and business requirements. Our re-engineering services enhance performance, scalability, and maintainability, keeping your software fresh and modern.
Security Patches
We provide timely and robust security updates to shield your application against evolving threats. Enjoy peace of mind knowing your software is fortified and safe from any kinds of vulnerabilities.
Data Backup and Recovery
Safeguard your critical data with our backup and recovery solutions. We make sure that your valuable information can be swiftly restored in case of unexpected data loss, so your business can run without disruption.
Software Maintenance and Support What's the Difference?
Not sure the difference between software maintenance and support? Here’s a comparison between the two crucial aspects:
| Aspect | Software Maintenance | Software Support |
|---|---|---|
|
Definition
|
Software Maintenance
Software maintenance keeps your software running smoothly over time by fixing bugs, optimizing performance, and adapting to new environments.
|
Software Support
Software support focuses on assisting users in real-time, providing technical guidance and training to help them perform tasks and resolve issues.
|
|
Scope
|
Software Maintenance
Extending or enhancing the software’s capabilities, such as adding new features and optimizing the software’s load times.
|
Software Support
Solving users’ queries, problems, or challenges when using the software to ensure it functions perfectly
|
|
Objective
|
Software Maintenance
Improve or extend the software’s functionality, performance, or compatibility with the changing environment.
|
Software Support
Help users resolve issues they encounter while using the software, ensuring a smooth and hassle-free experience.
|
|
Proactive vs. Reactive
|
Software Maintenance
Usually proactive and planned in advance. It involves scheduled updates, enhancements, and patch releases.
|
Software Support
Tends to be more reactive, addressing issues as they arise. It’s often triggered by user reports or incidents.
|
|
Timing
|
Software Maintenance
Typically scheduled at regular intervals or when specific improvements are needed.
|
Software Support
Usually in response to user requests or reported problems.
|
|
Preventive Measures
|
Software Maintenance
Includes proactive measures to prevent issues, such as enhancing security to prevent vulnerabilities.
|
Software Support
Addresses issues as they occur and may provide guidance to users on preventive measures.
|
|
User Interaction
|
Software Maintenance
Performed by developers and technical teams, with minimal direct user involvement.
|
Software Support
Involves direct interaction with end-users or their IT teams to troubleshoot and resolve issues.
|
|
Examples
|
Software Maintenance
Releasing software patches, updating libraries, or adding new features to an existing application.
|
Software Support
Helping users recover lost passwords, addressing software errors, or guiding users through configuration settings.
|
|
Why It Matters
|
Software Maintenance
It’s essential for keeping your software up to date and competitive, ensuring its long-term reliability.
|
Software Support
It assists you in overcoming obstacles and making the most of the software’s key features.
|
Common Challenges & How Our Software Support Can Help
Here are several challenges users often face when running software, and how our solutions can resolve them.
| Challenges | Intelivita Support |
|---|---|
|
System Downtime
|
We detect potential issues before they lead to system downtime, minimizing disruptions to your operations.
|
|
Software Bugs and Glitches
|
We quickly identify, troubleshoot, and resolve software bugs, ensuring your applications run smoothly without interruptions.
|
|
Security Vulnerabilities
|
We conduct regular audits and provide security patches to guard your software against cyber threats.
|
|
Software Updates and Maintenance
|
We handle software updates, maintenance, and upgrades, saving you time and manual effort.
|
|
Staff Training and Support
|
We provide training and documentation to enhance your team’s competency in using the software effectively.
|
Why Choose Intelivita?
- Over 13 years of rich history in Software Maintenance and Support industry
- Major clients, including Microsoft and Oxitec, have contributed to our impressive 92% customer satisfaction
- Diverse pool of 35+ dedicated software developers, experts in technologies like Machine Learning (ML), Cloud Computing, Big Data, Blockchain, and IoT
- Take a closer look at how we kick off projects and the streamlined efficiency of how we navigate project processes, ensuring transparency every step of the way
- Featured by the most trusted voices in tech, such as G2, e27, Entrepreneur, and more
- Best-in-class software developers skilled in numerous advanced programming languages and frameworks, from HTML, CSS, JavaScript, and React to Python, PHP, Java, C++, Node.js, Go, .NET, API integrations, 3D modeling, and much more
- Our seasoned professionals follow the latest methodologies like Agile, Scrum, DevOps, and more to ensure project success
- Reassure yourself with our commitment to quality through robust quality management and a firm dedication to security with our strong security management
- Collaboration is at the heart of our success; discover our approach to team collaboration in every project
- Dive into our success stories detailed in our case studies and explore our diverse portfolio of projects
Types of Software We Support & Maintain
We support a wide array of software types, from web applications to API integrations and everything in between.
Web Apps
Cloud Apps
SaaS Apps
Database Apps
Mobile Apps
VR Apps
Desktop Apps
Enterprise Software
CRM Software
eCommerce Apps
AR Apps
API Integration
Explore Our Latest Projects!
Take a sneak peek into some of our finest websites, applications, and software solutions ever made.
LABELXCHANGE
An eCommerce marketplace app for buying and selling authentic pre-owned designer clothing.
FLANTER
A social dating app that helps singles to find, connect and chat with their special ones.
OXITEC
Oxitec app: Streamlining disease-transmitting mosquito control. Scan QR for effective guidance.
Client Testimonials
Discover what our valued clients have to share about their experience with our software maintenance and support services.
Contact Now
They offer a cost-effective service and I was happy with the experience.
They accurately translated existing app features to iOS and even made slight improvements. Users love the iOS version and post positive reviews of it on the App Store. Intelivita provided excellent service at a great price.
Tref Griffiths
Owner, CluedUpp Games
They really listened to the brief and delivered above and beyond.
Intelivita created a beautiful, user-friendly app, showcasing their professionalism and quick understanding of our needs. Their friendly, prompt communication made them an integral part of our team.
Liam Holmes
Owner, pH Nutrition
They put in a lot of effort to stay in touch and keep me updated.
The working iOS app launched in the App Store and has received positive feedback from key stakeholders. Intelivita keeps the project moving (and on budget) through constant communication, and timely updates.
Scott Etherington
Chief Technical Advisor, Eat2EarnLatest Technologies Used
We employ cutting-edge technologies and industry-standard practices to ensure your software performs at its best while staying resilient to security threats.
FAQs on Software Maintenance & Support
Find answers to frequently asked questions about our software maintenance and support services.
Regular maintenance and support keep your software up-to-date, secure, and efficient.
It helps identify and fix issues, prevent costly downtime, and ensures the software continues to meet your business needs.
The frequency of software maintenance varies based on your software's complexity and criticality.
However, it's generally recommended to schedule regular maintenance, such as monthly or quarterly, with additional ad-hoc support as needed.
Skipping maintenance can result in various problems, including security vulnerabilities, performance degradation, and increased chances of system failures.
It can also lead to more extensive and expensive fixes in the future.
The right plan depends on your software's complexity and your business needs.
A professional assessment can help determine the most suitable plan.
Consider factors like your software's criticality, usage, and the potential risks of failure.
Yes, we offer 24/7 emergency support to address critical issues promptly.
Our team is ready to assist you whenever an urgent problem arises to minimize downtime and disruptions to your business operations.
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Contact Us for Project Discussion
Ready to take the first step towards turning your software dreams into reality? Contact us today to schedule a project discussion. Our team of experts is eager to hear your ideas and provide tailored solutions to meet your unique needs.
12
+Years of Experience
91
%Client Satisfaction Rate
180
+In-House Talent
750
+Projects Delivered