Feedback Platform Development for Dental Practices

About the Customer & Project

The client is the Owner of Fusion Feedback, an Online Feedback Platform, collaborated with Intelivita to develop a comprehensive solution. Intelivita created a web portal and native mobile applications for iOS and Android, specifically tailored for dental practices and patients.

The Challenge

• Ensure uniform functionality and design across both iOS and Android platforms.
• Seamlessly integrate the web portal with native mobile apps for a cohesive user experience.
• Implement robust user authentication to safeguard sensitive patient feedback data.
• Design a robust system for collecting on-premise feedback in dental practices, addressing real-time data challenges.
• Optimize the app’s interface for intuitive and user-friendly feedback collection after dental surgery.
• Develop a flexible system within the web portal for building and updating questionnaires for patient feedback.
• Address issues identified during live user testing for a flawless real-world experience.
• Maintain flexibility to accommodate changes or additional specifications during development.
• Prepare for ongoing maintenance to address post-launch issues and keep the app up-to-date.
• Manage budget challenges, especially when specifications change, ensuring financial alignment.

The Solution

The client provided basic wireframes for the web portal development and described the desired look for the native mobile apps on iOS and Android. The system caters to dental practices and patients, allowing on-premise feedback using questionnaires. The business builds questionnaires within the web portal, and users log in to the portal through the app to leave feedback.